Política de envío

Shipping & Delivery Policy

Last Updated: September 14, 2026

At Dear Querida Stationery Co., each order is prepared with care. Because many of our products are handmade or personalized, processing times may vary depending on the item ordered.

Processing Times

Standard, non-personalized orders are typically processed within 3–5 business days.

Personalized and made-to-order items are typically processed within 5–10 business days.

Processing time is the time required to prepare your order before it is shipped and does not include carrier transit time. Business days do not include weekends or holidays.

During holidays, product launches, special events, or periods of high order volume, processing times may be extended. If a significant delay affects your order, we will make reasonable efforts to contact you.

Shipping

Orders are shipped primarily through USPS and currently ship within the United States and Puerto Rico.

Shipping charges, when applicable, are calculated at checkout. Once your order ships, tracking information will be provided when available.

Estimated delivery dates provided by USPS or other carriers are estimates and are not guaranteed by Dear Querida Stationery Co.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at dearqueridastationeryco@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Lost, Delayed, or Misdelivered Packages

Once an order has been accepted by USPS or another shipping carrier, delivery is handled by that carrier.

Dear Querida Stationery Co. is not responsible for carrier delays, packages marked as delivered but not received, or packages lost or misdirected by the carrier. However, if you experience a delivery issue, please contact us, and we will provide any available order or tracking information that may assist you in working with the carrier.

Damaged or Incorrect Orders

We want you to receive exactly what you ordered.

If an item arrives damaged or you receive an incorrect item, please contact us at dearqueridastationeryco@gmail.com within 5 calendar days of delivery.

Please include:

Your name and order number
A description of the issue
Clear photographs of the item and, when relevant, the packaging

After reviewing the issue, we will determine the appropriate resolution, which may include replacement of the affected item at no additional cost.

Please do not discard damaged products or packaging until we have reviewed your request.

Local Pickup

Local pickup may be offered for customers in the Lebanon/Harrisburg, Pennsylvania area when available.

Customers selecting local pickup are responsible for retrieving their orders from the designated pickup location within the timeframe communicated by Dear Querida Stationery Co.

Please do not arrive for pickup until you have received confirmation that your order is ready.