Política de reembolso
Returns, Exchanges & Refunds
Because many Dear Querida Stationery Co. products are handmade, made in small quantities, or personalized, all sales are final unless otherwise required by applicable law.
We do not generally accept returns or exchanges for:
- Change of mind
- Incorrect items ordered by the customer
- Customer-provided personalization errors
- Minor handmade variations
- Personalized or custom products
This policy does not apply when Dear Querida Stationery Co. sends an incorrect product or when an item arrives damaged and qualifies for a remedy under our policy.
Nothing in these Terms is intended to limit rights or remedies that cannot legally be waived under applicable consumer-protection law.
Damaged or Incorrect Orders
If your item arrives damaged or Dear Querida Stationery Co. sends an incorrect item, contact dearqueridastationeryco@gmail.com within 5 calendar days of delivery.
Please include your order number, a description of the problem, and clear photographs documenting the issue.
Once reviewed, we will determine the appropriate resolution, which may include replacing the affected item.
Shipping
Shipping and delivery are governed by our Shipping & Delivery Policy, which forms part of these Terms & Conditions.
Customers are responsible for providing accurate shipping information when placing an order.
Contact Us
If you have questions regarding an order, these Terms & Conditions, or another Dear Querida Stationery Co. policy, please contact:
Dear Querida Stationery Co.
Email: dearqueridastationeryco@gmail.com
Website: www.dearqueridastationeryco.com